TCS to partner Marks & Spencer in Digital retail transformation

Partnership to help Drive Agility, Intelligence and Innovation to Transform the Retailer’s Business Customer Experience and Drive Growth

Mr. Steve Rowe, CEO, Marks and Spencer plc

Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organisation, has announced an expanded strategic technology partnership with Marks and Spencer plc (M&S) to enable the iconic retailer to become a digital-first business.

As part of M&S’ five-year plan to transform its business, the retailer aims to make its technology function deliver more commercial opportunities. TCS will be M&S’ principal technology partner and help drive agility, intelligence, innovation and efficiency to transform the retailer’s customer experience and drive growth of M&S’ business. TCS will transition M&S to a new Technology Operating Model, which embraces the agile mind-set to transform business and IT strategy, aligned with rapid technology innovation to meet fast-changing business priorities.

Steve Rowe, CEO, M&S, said: “This new partnership will bring the best of TCS capabilities to M&S. We will join our expertise to unlock the potential for technology to drive our digital-first transformation and accelerate growth of our business. Through our Technology Transformation Programme, our business will be faster, simpler and more focused on achieving a seamless customer experience.”

Mr. Rajesh Gopinathan, CEO and Managing Director, TCS

Rajesh Gopinathan, CEO and Managing Director, TCS, commented: “Our long-standing partnership with M&S has helped to build a strong contextual knowledge of their business. This is coupled with our deep domain expertise, positioning TCS to be the principal technology partner to M&S. TCS will help the customer adopt a digital-first mind-set to win new customers and create growth at an accelerated pace. We look forward to working even more closely with M&S as they embark on this transformation of their business.”